After you have decided to purchase the phone monitoring software,
go to the purchase
page. Click the Buy Now link for the billing frequency you
would like. Follow the screens and enter the requested information
to purchase online. We accept VISA, Mastercard, Discover and
American Express credit cards for online purchases. After your
order completes you will immediately receive an email containing
a link to download your spy software and instructions for installation/usage.
What charge will show on my
card?
The charge for any software on our site will appear as "Plimus,
Inc." which is our payment processing provider. This company
handles thousands of various software orders every day for many
different types of software companies.
How
secure is the order process?
All order pages use the latest secured technology certified
by Thawte and ScanAlert to ensure 100% Secure and Confidential
buying. The order pages are tested daily and certified HACKER
SAFE by ScanAlert. A logo will appear on each order page to
ensure that it is secured.
Do
you take orders by phone or mail?
Yes. To order Mobile Spy by toll-free phone or mail, first go
to the purchase
page. Click the Buy Now link for the billing frequency you
would like. Then enter your information so it will be in our
system. At the bottom of this page there will be a field called
"Payment Type". In this field, select "Phone"
or "Mail" and then click "Next". You will
then be taken to a page that gives you a reference number and
a toll-free phone number to call or address to send to.
What is your privacy policy?
It is company policy that our customer databases remain confidential
and private. We have not, will not, and won't ever sell names
to "spammers" or other parties who would like to use
our databases to advertise or solicit their products or services.
Our products do not collect any information from your monitored
phone other than the information required for the products'
successful operation.
Do you provide
technical support?
Yes. After your purchase you will receive a premium phone monitoring
software product with step-by-step instructions, updates
for life and online technical support for life. In
the rare case of a problem, our support team will give you step-by-step
instructions to correct your issue. 100% Guaranteed.
How do I cancel my subscription?
To cancel your automatic billing just contact us to let us know
you wish to cancel. Your automatic billing will be cancelled.
Your account will remain active until the end of the period
you purchased. At that time you would need to remove the spy
software from your phone to avoid an "Invalid Login"
error.
Do you provide spy software
updates?
Yes. As long as you are a Mobile-Spy subscriber you will receive
the latest upgrades to the software free of charge.
Mobile Spy software works on smartphones which run the Windows
Mobile, Symbian OS, Android, BlackBerry and iPhone operating
systems. A partial list of compatible phones can be found here.
Any version of Windows Mobile is supported, including Windows
Mobile 2003, 2003 SE, 5.x and 6.x. Your phone must be able to
upload via GPRS which is included with almost every phone. Not
sure if your phone is compatible? Check out our trial
version. For the Apple iPhone, Mobile Spy will run even
on first generation iPhones!.
What versions
of Windows Mobile is Mobile Spy compatible with?
Mobile Spy software works on any version of Windows Mobile including
Windows Mobile 2003, 2003 SE, 5.x and 6.x.
Can
anyone review recorded data besides me?
Our server keeps your files safe and secure. Nobody else can
access your activity without your secret password.
Will users know Mobile Spy is installed
or running?
Mobile Spy software uses the latest innovations in cellular
phone monitoring to keep you safe and secure. There are no indications
that Mobile Spy software is running while it is active. The
spy program has no entries in the Windows Mobile Start Menu,
and its files are extremely discreet. Best of all, when Mobile
Spy is running, there is NO entry for it in the Windows Mobile
Task Manager.
I have created my account.
What's next?
Complete documentation is available in our user
guide. In the case of Windows Mobile 2003SE and 5.x, you
need to install Microsoft
Compact .NET Framework to your cellualr phone using your
ActiveSync (this installation is not required for Windows Mobile
6.x Phones). You may need to place the installer for this on
your memory card. After the Framework is installed you can copy
Mobile Spy's installer to your phone and run it on the phone
and follow the screens. You will be asked for your username
and password. Set the settings and click HIDE. Then wait for
some activity and login to your Mobile Spy account.
I am receiving an Invalid Login message
on my phone!
You might have recently changed your password inside your Mobile
Spy account. The phone will need to be told the new password.
If this is not the case then your trial period or subscribed
period has expired.
How
do I change logging settings?
You should open Mobile Spy on your phone by using the secret
key sequence. Just dial #123456789* and wait for the login screen
to appear. The call will disconnect. Then click Options and
change the settings to meet your needs. Then when you are finished,
select HIDE to hide the program.
How
do I change my Mobile Spy password?
To change your password, first login
to your account. Then click the "Change Password"
link on the left side menu. Enter your current password and
the new password twice to confirm. IMPORTANT NOTE: If
you do this you will also need to change it on your phone. Otherwise
Mobile Spy will display an Invalid Login message.
iPhone, Android, BlackBerry, Windows Mobile,
Symbian OS based smartphones including models
by Apple, Samsung, Nokia more
T-Mobile, Sprint PCS, Cingular, Verizon, Alltel,
Nextel, more
