Mobile Spy - User Guide
Below is the online documentation for Mobile Spy
For additional help, see our F.A.Q..
Platform: iPhone, iPad, BlackBerry, Android, Windows Mobile
or Symbian OS Mobile
Spy Smartphone Software
Thank you for choosing Mobile Spy for your smartphone monitoring
needs. This section is an overall summary of this guide. Further
sections of this guide are dedicated to each of the steps in
this section. The requirements for your smartphone are listed
Any Smartphone running one of the following operating systems:
Windows Mobile 2003SE / 5.0 / 6.0 or Symbian OS 9.x or BlackBerry
4.x or Android 1.x / 2.x or Apple iPhone 2.x/3.x
Internet Connection Requirements
Carrier which allows the use of GPRS upload (almost every
The inserted SIM card's account must have Internet access
enabled to upload.
Click a link in the outline below to learn more about that
phase of the process.
FIVE BASIC STEPS TO SETUP AND USAGE OF MOBILE SPY SOFTWARE
1. Register your account to
make your username and password.
2. Install Compact .NET Framework
to your phone (only for Windows Mobile 2003SE and 5.x).
3. Install the Mobile Spy .cab file
to your phone and launch the program.
4. Input user info and adjust settings
inside the program. Then press Hide.
5. Login to your account after 60 minutes
to view logs. Check logs anytime.
Step 1. Register Your Account
After ordering Mobile Spy you will instantly receive an email
containing your registration code. If you have already
registered using a trial account, simply go to the registration
page and enter your current user info. Then paste your
registration code and Submit. The account will become an active
account or be reactivated if your trial expired.
If you have never created a Mobile Spy account, then
you will first need to create your username and password by
NOT USE any spaces or characters other than numbers or letters.
Paste your registration number to the appropriate box. You
must agree to the legal requirements on the registration page.
Then click Submit.
Step 2. Install Required Files
In the case of Windows Mobile 2003SE and 5.x, you need to
install Microsoft Compact .NET Framework 2.0 SP1 to your
cellualr phone. To do that, download the installer file on
page to your PC. Then run the installer on your PC while
your phone is connected in ActiveSync. Then follow the screens
to install the set of components to the phone (not the memory
Step 3. Install Mobile Spy
After CF is installed to your phone, install the Mobile Spy
software to your phone. Copy the installer file to your phone
or memory card, then execute it on the phone. Make sure to
select "Install to Device". After the spy software
is installed, run the application at the following path: "Smartphone\Program
Step 4. Input User Settings then Hide
After you launch the program, enter your username and password
and check BOTH boxes on the login screen. You can test your
connection and change settings, but leave the "Events"
section as is. When you are finished, click Hide. You can
bring up the interface anytime by dialing #123456789*.
Step 5. Login to View Logs - [Details]
After you have hidden the software you can login
to your account to view logs anytime. Please allow up
to a few hours after installing for logs to show up. Usually
the first logs show up after one hour. We hope you enjoy Mobile
Registering Your Account
Now that you
know a little more about how the process
works we will describe each step in more detail. let's
begin by registering your account as described below.
If you have already registered using a trial account,
simply go to the registration
page and enter your current username, password and email.
Then paste your registration code, agree to the terms and
click Submit. The account will become an active account or
be reactivated if your trial had expired.
If you have never created a Mobile Spy account, then
you will now need to create your username and password by
registering. By registering your account you will create your
username and password. To register, go to the Create
Account page which is shown below. After you have reached
the Create Account page, input data into the following fields.
DO NOT USE any spaces or characters other than numbers or
letters for your username and password. Paste your registration
number to the appropriate box. You must agree to the legal
requirements on the registration page. Then click Submit.
Enter a username / password you wish to use. Up to
60 characters each.
Copy and Paste the registration number from your order
Enter your email address in case we need to email
You must check the box to agree to the Mobile Spy
After you have completed all fields, click SUBMIT to create
your Mobile Spy account.
Installing Required Files (only for Windows Mobile 2003SE
In the case
of Windows Mobile 2003SE and 5.x, you need to install Microsoft
Compact .NET Framework. This process takes about ten minutes
and will install the necessary components which enable Mobile
Spy to work on your smartphone.
To get started, download and save the installer file to any
location your computer. Make sure ActiveSync is running before
running the installer. Then, launch the file on your computer
and proceed with the install process. Keep all the options
After the installer is finished installing to your computer,
it will show a message stating "The software will
be installed at the next connection". At that point,
connect your Phone to the computer with ActiveSync. Then follow
the screens on your computer and phone to complete the installation.
Step One: Download CF Installer
to your PC
Save the .msi file download
on this page anywhere on your computer.
Step Two: Run the Installer on Your PC
Run the .msi installer on your PC. Follow the screens
and keep all the default settings.
Step Three: Connect Phone with ActiveSync
Once the installer says "The software will be
installed at the next connection", connect your
phone to the PC with ActiveSync.
Step Four: Follow Screens to install CF to Phone
Follow the screens to install CF to the "Device"
(not Storage Card).
Installing Mobile Spy
of the cell monitoring program to your phone is very fast
and easy. Just copy the Mobile
Spy installer to the phone and run it from the phone.
The installation process is very straightforward. You should
select "Install to Device" during the installation
process. Do not install to the memory card.
Below you will can read an example way to launch the program
on your phone.
Step One: Download Installer
to your PC
Save the installer file to any location on your computer.
Step Two: Copy the installer to your phone
Connect your phone to the computer and copy the file
to the phone.
Step Three: Run the installer on the phone
Then disconnect the phone from the computer and launch
Step Four: Select "Device" for location
For "location" choose to install to the "Device".
Not to storage card.
Step Five: Setup Complete
You will be brought to user login screen as described
in next section.
Input User Info and Settings
After you launch
Mobile Spy for the first time you will be taken to the login
screen. Follow the outline below to properly save your password
and test or change settings. You can bring up this interface
anytime by dialing #123456789*.
Step One: Enter User Login
Enter the username and password you created. Check
BOTH boxes at the bottom to save password and login
automatically. Click Login. It may take up to 60 seconds
for anything to happen while it makes a connection.
Step Two: Main Interface
There are various settngs in the Main interface. We
recommend leaving all settings as default until you
are monitoring successfully. Later you can change
the Report Timer, which is the amount of time between
uploads. An interval of 30 to 60 minutes is ideal.
Do not adjust any other settings as they are not enabled
in the current version yet. Click Capture when you
are finished saving your settings.
Step Three: Click Hide
Now that you have entered your user login info and
clicked Capture, now its time to do some monitoring.
Click Hide inside the interface. Now the program should
not be showing. Send some text messages and make a
few calls for the test. Then view results as detailed
in the next section.
After installing Mobile Spy you should wait 1-2 hours until
the first logs upload to your account. The default upload
is every 60 minutes. Once an upload has occured you can login
to your account to view results.
Logging Into Your Account
When you are ready to login to your account to check, enter
your username and password into the fields below and click
LOGIN. Or you can use the dedicated
login page. Be sure to enter your username and password
EXACTLY as you did upon account creation. Your username
and password are case-sensitive.
Please Note: If you experience a slight delay when
logging in, then let the page keep loading. Logs are fetched
from the server at each login. If your login isn't instant
then its because the server is fetching records. If you have
an unusually large amount of records you might need to refresh
the page to gain access.
Inside Your Account
Once you are inside your account, your screen should look
something like the one below. Inside your account there are
two groups of links on the left side. Each group contains
a specific set of commands. These groups are outlined below.
This is where you view all activities. You can select
the direction and type of records to view, or view all
Various log utilities including Search logs by phone
number and Clear All Logs. You can also change your
password here or logoff.
The menu at the top of the online control panel also
contains links to some of the most commonly used commands.
Each type of recording is saved into a separate log section
for your convenience. All log viewer pages work the same.
You can sort results by any column by pressing the sort arrow
icon. You can do a global search of logs in your account for
any exact phone number. Simply click the Search Logs link
in the Tools section of the menu. Then enter your query. Results
will be displayed for any matches found in ANY log type!
The log files within each viewer page can be deleted by clicking
the checkboxes for items you wish to delete, then just click
Delete. Additionally you can choose to clear ALL logs by clicking
the appropriate link in the Tools / Utilities section of the
left menu. Only erase logs if you are sure you want them erased.
They cannot be recovered.
Changing your password should only be done when you can also
change it on the monitored phone. To change your password,
go to your online control panel and click the Change Password
link in the Tools section at left. Insert the appropriate
fields and click submit. Your password will then be changed.
Then, bring up the Mobile Spy interface on your phone by dialing
#123456789*. Change the password in the program to your new
Exporting Logs in CSV
Mobile Spy monitoring software allows you to save logs to
a CSV file. Simply click the CSV link on any viewer page.
The results will show in a new window where you can save to
any location. This is useful for viewing logs in a spreadsheet
program such as Excel, or for a way to see all Text Messages